Last Updated: October 1, 2026
At azraid.com, we respect your privacy and are committed to protecting personal data processed through our website and communication channels. This Privacy Policy explains what information may be collected, how it may be used, and the choices and rights available to individuals who interact with us.
1. About Us
The website azraid.com is operated by PT Azra Pradipa Solusi (referred to in this Privacy Policy as “Azra Solutions,” “we,” “us,” or “our”). We provide independent travel, immigration, and business consulting services in Indonesia.
You are not required to create an account or provide personal information simply to browse the publicly available content on azraid.com.
2. Personal Data We May Collect
We do not require personal information merely to access or browse our public website. However, personal data may be processed when you voluntarily provide it or when it is automatically generated through the operation and security of the website.
Depending on how you interact with us, this may include:
- Contact information, such as your name, email address, telephone number, or WhatsApp number.
- Information you provide when making an inquiry or requesting a consultation, such as nationality, travel plans, intended length of stay, purpose of travel, or questions relating to Indonesia.
- Information contained in messages, emails, forms, or other communications you voluntarily send to us.
Technical information, such as IP address, browser type, device type, operating system, access time, and related website usage information, which may be processed by our hosting provider or technical service providers.
3. How We Use Personal Data
We may use personal data for purposes such as:
- responding to inquiries and requests;
- communicating with you about a consultation or requested service;
- providing information or consultation relevant to your request;
- maintaining, securing, and operating our website and communication systems;
- improving our website, content, and services;
- complying with applicable legal obligations and responding to lawful requests from competent authorities; and
protecting our rights, property, users, and business operations where reasonably necessary.
4. Legal Basis and Principles of Processing
Where Indonesian data protection law applies, we process personal data in accordance with applicable legal requirements and principles of personal data protection. Depending on the circumstances, processing may be based on consent, the performance of an agreement or steps taken at the request of the data subject, compliance with legal obligations, or another lawful basis permitted by applicable law.
We aim to collect and process personal data in a limited, specific, lawful, transparent, purpose-related, accurate, and appropriately secure manner.
5. Communication Through WhatsApp, Email, and Other Channels
If you contact Azra Solutions through WhatsApp, email, contact forms, telephone, or another communication channel, we may receive and process the information you voluntarily provide. This may include your name, contact details, travel plans, consultation questions, and other information relevant to your inquiry.
We use this information to respond to your inquiry, communicate with you, and provide the information or consultation you request.
When you use a third-party communication service, such as WhatsApp, your use of that service is also subject to the third party’s own privacy policy and terms. We do not control the privacy practices of third-party platforms.
6. Cookies and Similar Technologies
azraid.com may use essential cookies or similar technologies required for the proper operation, security, and functionality of the website.
Where analytics, advertising, or other third-party technologies are used, those technologies may process information in accordance with the relevant provider’s privacy policy, terms, and applicable consent or settings requirements.
The specific cookies or technologies used may change as the website and its services are updated.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services. These may include government websites, mapping services, communication platforms, social media services, analytics providers, or other external services.
When you visit or use a third-party website or service, that third party may process your information under its own privacy policy and terms. We recommend reviewing the relevant third party’s privacy notice before providing personal data.
8. Service Providers and Data Recipients
We may use trusted service providers to operate and maintain our website, hosting, communications, security, analytics, or other business functions. Where personal data is processed by a service provider on our behalf, we seek to use appropriate contractual, technical, and organizational measures consistent with applicable requirements.
Personal data may also be disclosed where reasonably necessary to comply with applicable law, lawful requests, legal proceedings, or to protect our rights, users, property, or security.
9. International or Cross-Border Processing
Some third-party service providers used to operate websites or communications may process or store information outside Indonesia. Where applicable, we will take steps required by applicable law for such transfers or processing, including using appropriate safeguards where required.
10. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, to provide requested services or communications, to meet applicable legal or accounting requirements, to resolve disputes, and to protect our legitimate business interests.
When personal data is no longer required, we will take reasonable steps to delete, destroy, or anonymize it, subject to applicable legal obligations and legitimate retention requirements.
11. Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure. You should also take reasonable steps to protect the security of your own devices, accounts, and communications.
12. Your Rights
Subject to applicable law and any lawful limitations, individuals may have rights in relation to their personal data, including rights to obtain information about processing, access personal data, correct inaccurate data, request deletion or destruction where legally permitted, withdraw consent where processing is based on consent, and exercise other rights provided by applicable law.
Requests concerning personal data may be submitted using the contact details in Section 15. We may need to verify the identity or authority of the requester before responding.
13. Children’s Privacy
Our website and services are not directed specifically to children. We do not knowingly request or intentionally collect personal data from children through the public website. If you believe that a child has provided personal data to us without appropriate authorization, please contact us so that we can review the matter and take appropriate steps.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements, or data processing practices. Any updated version will be posted on this page with a revised “Last Updated” date.
15. Contact Us
If you have questions about this Privacy Policy, wish to make a privacy-related request, or have concerns about the handling of your personal data, please contact us:
Azra Solutions
PT Azra Pradipa Solusi
Email: info@azraid.com
Website: https://azraid.com/
16. Applicable Privacy Framework
This Privacy Policy is intended to describe our personal data practices in a manner consistent with applicable Indonesian personal data protection requirements, including Law of the Republic of Indonesia Number 27 of 2022 concerning Personal Data Protection (Undang-Undang Nomor 27 Tahun 2022 tentang Pelindungan Data Pribadi), as applicable to our processing activities.
